Frequently Asked Questions
About the book
What’s the book about?
A magical adventure with Mango where a slide on a raibow leads the child to special colorful places to plan for the special birthday party. The story teaches all about mixing colors and making new ones.
Is the book hardcover or soft cover?
Currently our books are available worldwide in our Classic Softcover edition, featuring a thick card cover with a matte finish, and thick child-friendly pages.
What age are the books appropriate for?
The book is perfect for children aged 0-7.
How big is the book?
The books are 30 × 20 cm, with landscape orientation. Just right for little hands of your child.
How do I order a book?
Create your book by entering the child’s name on our home page, selecting 'boy' or 'girl', and choosing which of the three characters you'd like to use to represent the child. You’ll then be taken to another page to add more information such as the friends names and birth date to make the book even more personal.
Then you will be taken to order page where you can preview the whole book, make any changes, and add special options like who is the gift from.
Once you’re happy with your book just click the ‘Add to Basket’ button, where you can finalise your order and place your payment.
How much does shipping cost?
We promise door-to-door delivery at significantly discounted delivery costs everywhere in the Middle East.
Do you have issues with your order?
Send us an email to email@example.com and we will address your issue in less than 24 hours.
Can I cancel my order?
You can cancel your order as long as it hasn’t begun to print.
Send us an email to firstname.lastname@example.org within the 24 hours to request a change or a cancellation and we will confirm back to you if it is possible.
There’s something wrong with my book
We’re really sorry about that. Just send us an email to email@example.com telling us what the problem is, and we’ll help you out as soon as possible.
If it’s printed incorrectly, we’ll send you a free replacement.
I’m having trouble completing my order, help!
Most times switching to a different browser or device will help with website issues so it may be worth giving that a try first.
If you’re still not having any luck, you can get in touch with us by sending us an email to firstname.lastname@example.org with information about the issue.
Can I return my book for a refund?
Unfortunately not. The books are all specially printed for each customer, which means the books cannot be exchanged or returned for a refund.
What forms of payment do you accept?
You can order through our website using credit card - Visa, Mastercard, or Amex, and we accept PayPal as well.
Can we pay cash on delivery?
We’re sorry, payment is done only online using a credit card
I am sending my gift directly to the child. Will an invoice or anything showing the dollar amount spent be included with the gift?
No, the dollar amount spent will not be included with the package. Many of our customers have their gifts sent directly to the recipient. Invoice information is never included on the packing slip.
Every order is sent with the Express services to make sure it gets to you before the Birthday party.
How much is delivery time?
The delivery time could vary between 4 to 7 working days, it will depend on where you would like your book shipped to. Remember, it is printed just for you, special and unique presents just take more time.
Shipping time may vary due to seasonal volume, and for customs/duty processing for international deliveries.
I haven't received my book yet, where is it?
You will be provided with a tracking number to check on the status of your order online
How can we get in touch?
Although we aren't currently reachable by phone, we are available online to answer any query you might have!
- By sending us an email to email@example.com
- If you've already placed an order with us, it's best if you contact us using the email address you used to place your order, or to provide us with as many details as possible. Things like your order details, delivery address, and a good description of the issue or question you have can help us look into things straight away for you.
- Through our Facebook page
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